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Lastly, once your i Phone has been activated to i OS 9.3, Please do not forget to turn on your “Find my i Phone” feature back on. Apple has acknowledged the following activation problem on certain impacted i Phone and i Pad; the company now has decided to pull the update for those i OS devices.
Before i OS 10, you had to either press the Home button—which often took you straight to the Home screen courtesy of super-fast Touch ID—or press the Sleep/Wake button instead.
Updating some i OS devices (i Phone 5s and earlier and i Pad Air and earlier) to i OS 9.3 can require entering the Apple ID and password used to set up the device in order to complete the software update.
In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password.
If you have tried restarting your device and then updating and it did not work for you, Here are a few tips for you to consider: If the Update did not work for you, you can try to Restore it using i Tunes and then try to activate again.
We would recommend that you restart your i Phone or i Pad and try updating before attempting to Restore the device.